Cancellation because of Bad service / no service

The star rating should be a minus 1 !! I have had such a shocking experience with Vox . I have had bad service for 7 weeks before disconnecting my router. Vox you are still expecting me to pay you more even after the routers have been returned. I could not stream without buffering and freezing, that is why I objected it took you over 2weeks to try to sort this,, routers reset and left to try it again , which again didn’t work, router replaced which didn’t work, followed by another two weeks for anyone to contact me further. The service was shockingly bad!!! Now I am expect ted to pay further for cancelling, I paid two full months for a service which was very intermittent very much worse, unwatchable in What you call heavy traffic time!! , I even had days with no connection at all. It is not right that I have to pay more in lieu of cancellation. as you have altready been paid in full for a service you didn’t provide for two months. I am not prepared to be penalised for cancelling a service that didn’t work correctly. Plus the fact that I was told this service could not be improved . I sent so many emails explaining what was going on and complaining., which were all ignored . So very bad!!!!