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mariah M
1 reviews | Active since Jul 2016
18 Apr 2023, 19:13
Cancellation
The most disgusting derive ever . I have cancelled the contract with you on the 11- 04 -2023 after waiting for your router for close to 2 weeks . MY number is ***. I NEED. VUMATEL to ACTIVATE my line so that I can carry on with another service provider since you FAILED . I have NEVER used you data as I DONT have your router , so get out of my WAY
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
18 Apr 2023, 20:56Good day mariah M
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's reply18 Apr 2023, 20:56
Official
Good day mariah M
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
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mariah M's updateReviewer Update
20 Apr 2023, 11:27Hi, I’m waiting for response.
I have just been sent an invoice of R1600
I have just been sent an invoice of R1600
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mariah M's update20 Apr 2023, 11:27
Reviewer Update
Hi, I’m waiting for response.
I have just been sent an invoice of R1600
I have just been sent an invoice of R1600
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mariah M's updateReviewer Update
26 Apr 2023, 08:03Hi, how long does it take for VOX to allocate my line ???? It’s been 4 working days now
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mariah M's update26 Apr 2023, 08:03
Reviewer Update
Hi, how long does it take for VOX to allocate my line ???? It’s been 4 working days now
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mariah M's updateReviewer Update
27 Apr 2023, 20:05Hello
What is my last date of service with VOX ???? I have been without internet for nearly two months . VOX is still holding on to my line , WHY ?
What is my last date of service with VOX ???? I have been without internet for nearly two months . VOX is still holding on to my line , WHY ?
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mariah M's update27 Apr 2023, 20:05
Reviewer Update
Hello
What is my last date of service with VOX ???? I have been without internet for nearly two months . VOX is still holding on to my line , WHY ?
What is my last date of service with VOX ???? I have been without internet for nearly two months . VOX is still holding on to my line , WHY ?
Vox Telecom's replyOfficial
27 Apr 2023, 20:40Good day mariah M
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for urgent attendance.
We will contact you soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for urgent attendance.
We will contact you soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's reply27 Apr 2023, 20:40
Official
Good day mariah M
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for urgent attendance.
We will contact you soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for urgent attendance.
We will contact you soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox
Vox Telecom's replyOfficial
28 Apr 2023, 11:32Good day, mariah M
Thank you for your patience while this matter was being investigated.
We received confirmation that an agent did make contact and emailed the proof that the line has been released.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We received confirmation that an agent did make contact and emailed the proof that the line has been released.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply28 Apr 2023, 11:32
Official
Good day, mariah M
Thank you for your patience while this matter was being investigated.
We received confirmation that an agent did make contact and emailed the proof that the line has been released.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We received confirmation that an agent did make contact and emailed the proof that the line has been released.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
mM
mariah M's updateReviewer Update
03 May 2023, 15:39Vox,
My line is still not realised … An agent contacted me but the line is still under VOX . Vumatel Technicians confirmed that today
My line is still not realised … An agent contacted me but the line is still under VOX . Vumatel Technicians confirmed that today
mM
mariah M's update03 May 2023, 15:39
Reviewer Update
Vox,
My line is still not realised … An agent contacted me but the line is still under VOX . Vumatel Technicians confirmed that today
My line is still not realised … An agent contacted me but the line is still under VOX . Vumatel Technicians confirmed that today
mM
mariah M's updateReviewer Update
04 May 2023, 12:28Hi, I’m still waiting for response . VOX release my line
mM
mariah M's update04 May 2023, 12:28
Reviewer Update
Hi, I’m still waiting for response . VOX release my line
mM
mariah M's updateReviewer Update
01 Jun 2023, 11:33Vox
After two months VOX hasn’t released my line 😡
After two months VOX hasn’t released my line 😡
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mariah M's update01 Jun 2023, 11:33
Reviewer Update
Vox
After two months VOX hasn’t released my line 😡
After two months VOX hasn’t released my line 😡