RR
RT R

1 reviews | Active since Jan 2016

17 Jul 2023, 18:24

Cancellation and complain

I thought moving to your Fibre will be a great opportunity I did, but no I think is better to cancel and find another provider. Since yesterday no wifi, it came back fo almost 10 minutes and or gone again It been 24 hours now with wifi, tell me how do we work and at the end of the month you are debiting our money

I am frustrated and angry now, rather I report this to ombudsman because your business is not giving out what we deserve, you are not delivering your service right

May you call me because I cannot waste my money on something not working

You call you are hanged for 30 minutes even the answering machine will answer and say you are number 44 on line how is that possible

0
Replies (3)
Vox Telecom
Vox Telecom's reply17 Jul 2023, 19:10
Official
Good day Rt R

Thank you for your review. 

Kindly note that the details of your query has been sent to the Technical team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
RR
RT R's update17 Jul 2023, 22:21
Reviewer Update
Thank you Lesetja for your help, I really appreciate your support, My wifi is working now. Hands up 👏👐


Vox Telecom
Vox Telecom's reply19 Jul 2023, 13:32
Official
Good day, Rt R
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved the router has been reconfigured.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox