TM
Tlangelani M
1 reviews | Active since Nov 2022
03 Nov 2022, 06:03
Cancellation.
If you want peace of mind please don’t use Vox Telecom. Cancelling their service is a nightmare! They never installed anything at my place but I’m being charged installation fees ***?
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Replies (2)
Vox Telecom's replyOfficial
03 Nov 2022, 07:45Good day, Tlangelani natasha M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Nov 2022, 07:45
Official
Good day, Tlangelani natasha M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Nov 2022, 08:29Good day, Tlangelani natasha M
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
In this instance we have received confirmation from the Network Provider did not install the services yet, hence No cancellation fee was charged.
Regards
Vox
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
In this instance we have received confirmation from the Network Provider did not install the services yet, hence No cancellation fee was charged.
Regards
Vox
Vox Telecom's reply04 Nov 2022, 08:29
Official
Good day, Tlangelani natasha M
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
In this instance we have received confirmation from the Network Provider did not install the services yet, hence No cancellation fee was charged.
Regards
Vox
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
In this instance we have received confirmation from the Network Provider did not install the services yet, hence No cancellation fee was charged.
Regards
Vox