AV
Ahmed V
1 reviews | Active since Jan 2019
09 Jan 2023, 17:56
Cancellation
I have submitted a cancellation for my vox account and moved to another ISP. They have not given me my vuma line release reference and therefore my new ISP cannot install my new fibre. I have tried multiple times contacting the call center and via email with no luck
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Jan 2023, 21:10Good day Ahmed V,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply09 Jan 2023, 21:10
Official
Good day Ahmed V,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Jan 2023, 09:01Good day, Ahmed V
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the line has been released.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the line has been released.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply19 Jan 2023, 09:01
Official
Good day, Ahmed V
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the line has been released.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the line has been released.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox