CG
Chanté Goosen
1 reviews | Active since Aug 2021
16 Feb 2023, 17:15
Canceled account?
Me again.
I see my wifi is off. Most probably because my account is not paid. Not my fault. You guys debited my account over R4000 and told me I canceled my account. I DID NOT, and if there is proof, by all means. But I have emailed and asked more then once to please NOT cancel and only debit the amount needed. No feedback. Now without wifi again....
I have also asked, more than once to please credit me for the months I paid for Wi-Fi I didn't have, also no feedback.. I am so tired for the constant issues with Vox.
Give me a call tomorrow (not weeks from now) so we can have this issue resolved. I keep on getting reference numbers but no calls.
Thanks!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
16 Feb 2023, 17:56Good day, Chanté
We have noted your review, thank you.
We have sent the details to our Accounts team to contact you sooenst and assist further.
Kind Regards,
Vox
We have noted your review, thank you.
We have sent the details to our Accounts team to contact you sooenst and assist further.
Kind Regards,
Vox
Vox Telecom's reply16 Feb 2023, 17:56
Official
Good day, Chanté
We have noted your review, thank you.
We have sent the details to our Accounts team to contact you sooenst and assist further.
Kind Regards,
Vox
We have noted your review, thank you.
We have sent the details to our Accounts team to contact you sooenst and assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Feb 2023, 13:32Good day, Chanté G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Feb 2023, 13:32
Official
Good day, Chanté G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox