Cancelation of service.

I cancelled my service with VOX on the 9th Nov 2021. I was advised and I quote "Kindly note that one full clear calendar months’ notice is required and all cancellations received and logged during November 2021, will be effective for the 31st of December 2021. The month of December will therefore serve as your full calendar months’ notice to terminate your Fibre line." I then received confirmation that my line would be cancelled and released on 31 December 2021. I have been trying to get my new lSP to connect my line since the 1st January 2022 only to be advised today that apparently my line will only be released on the 3rd February 2022. This is one of the worst service providers I have ever dealt with and this is completely unacceptable.