VT
Verah T
1 reviews | Active since Aug 2024
29 Aug 2024, 07:02
Cancelation of home fiber
I cancelled my home fiber on first week of June and payed the R690 fee,And asked several times for a cancellation letter they kept on saying it will be done once the cancellation is done,It's been 2months now and they were suppose to collect their router first week of August they never collected,And now I'm getting sms that I owe R1000,All this happened because I only skipped one month payment but I kept on paying more than my monthly installments that's why Im cancelling it,When a person tries to call and find out what's happening they don't answer phones .
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
29 Aug 2024, 07:33Good day, Verah T
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Regards,
Vox
Vox Telecom's reply29 Aug 2024, 07:33
Official
Good day, Verah T
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Regards,
Vox
VT
Verah T's updateReviewer Update
29 Aug 2024, 07:46Thank you
VT
Verah T's update29 Aug 2024, 07:46
Reviewer Update
Thank you
Vox Telecom's replyOfficial
30 Aug 2024, 11:41 Good day, Verah T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 Aug 2024, 11:41
Official
Good day, Verah T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox