Cancelation fee vs Undisclosed information

This is my second request advising that I refuse to pay the cancellation fee based on the below.

· At the point of sale, terms and conditions were not explained.

· Product specifications were not explained.

· On numerous occasions, incorrect information was provided in terms of line speeds.

· On numerous occasions, I was told that download speeds can be expected at 20Mbps, where it didn’t even match up to 1Mbps.

· I raised this concern with your staff (Tiffany) who didn’t bother to follow the channel of investigation.

· Several queries were logged, where no resolution or proper feedback were provided in terms of product knowledge or expectations.

I am of the opinion that because of the trial of events, I could not make an informed decision.

Please consider and investigate my complaint and concerns as stipulated by ICASA.

Kind Regards Juan Pierre Kok