Cancelation fee

Joined vox in dec. Sign up was quick and easy but a nightmare started. Ive been speaking to Craig Noma Teresa Nadine at call centre and none of them have helped all they do is escalate send emails and do not give feedback to the customer. Installation was done at a wrong adress by Vumatel their subcontract I immediately sent an email telling them no one has been at my property and im getting smses and emails saying ive been activated. Can they resolved. Craig pillay ref me to installation spoke to a technician for over an hour he refered me to someone else.. Spoke to Noma she was rude and was insisting that she will charge me cancelation when i told her You cant cancel something that was not activated at my flat. Spoke to nadine all she did was sent emails and stopped responding after i told her that a manager must call me. VOX HAS THE WORST SERVICE EVER ALL THEY WANT IS TO CHARGE BUT THEY ACTUALLY DO NOT DO THE WORK PROMISED.. I WILL NOT BE LIABLE FOR YOUR POOR SERVICE AND MISTAKES