KM
Khanyie M
1 reviews | Active since Jan 2014
12 Jul 2024, 10:58
Cancel my services and this is final!!!
I need Vox to cancel my services! It is clear that I need to move on to other providers. I requested a cancellation for end of July, and what they did is deactivate my line on the 25th of June then charge me a levy for the 5 days while June was paid for in full. I don’t know why on earth would you do such, so u wish to go ahead with my cancellation now, I will not accept and penalties charged because the so called reactivation did not require any onsite ONT activation like a new line, please note I wish to continue with the original cancellation that I logged. Thank you!!
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
12 Jul 2024, 11:38 Good day, Khanyie M
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Jul 2024, 11:38
Official
Good day, Khanyie M
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Jul 2024, 08:56Good day, Khanyie M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and that you are not canceling anymore.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and that you are not canceling anymore.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Jul 2024, 08:56
Official
Good day, Khanyie M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and that you are not canceling anymore.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and that you are not canceling anymore.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
KM
Khanyie M's updateReviewer Update
16 Jul 2024, 09:07I was told they will reverse the pro rats that was charged on the 25th June but I don’t see that charge reversed!!!
KM
Khanyie M's update16 Jul 2024, 09:07
Reviewer Update
I was told they will reverse the pro rats that was charged on the 25th June but I don’t see that charge reversed!!!
Vox Telecom's replyOfficial
17 Jul 2024, 10:30Good day, Khanyie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the billing dispute.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the billing dispute.
Regards
Vox
Vox Telecom's reply17 Jul 2024, 10:30
Official
Good day, Khanyie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the billing dispute.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the billing dispute.
Regards
Vox
KM
Khanyie M's updateReviewer Update
24 Jul 2024, 07:47I was told by your tweeter team that July was my notice period and therefore I have been charge a pro rata of R750 then I must also pay for August. Okay please can my notice period then be the final period of me being with metro fiber. Please discontinue my services then from 01 August because I will not go back and forth with this. Please also give me Clive’s email, he’s the only person that always tries to amicably solve my issues and unfortunately I lost all my saved notes from my pc which had his email also, if I were to stay it would be because of his humble desire to always come through for help but he won’t always be carrying metro fiber by his back, you also need to play your part and you not playing. Please let July remain my notice period and stop my services from 1 August then!
KM
Khanyie M's update24 Jul 2024, 07:47
Reviewer Update
I was told by your tweeter team that July was my notice period and therefore I have been charge a pro rata of R750 then I must also pay for August. Okay please can my notice period then be the final period of me being with metro fiber. Please discontinue my services then from 01 August because I will not go back and forth with this. Please also give me Clive’s email, he’s the only person that always tries to amicably solve my issues and unfortunately I lost all my saved notes from my pc which had his email also, if I were to stay it would be because of his humble desire to always come through for help but he won’t always be carrying metro fiber by his back, you also need to play your part and you not playing. Please let July remain my notice period and stop my services from 1 August then!
KM
Khanyie M's updateReviewer Update
24 Jul 2024, 07:48* Vox (not metro fiber).
KM
Khanyie M's update24 Jul 2024, 07:48
Reviewer Update
* Vox (not metro fiber).