Cancel

Good day

I received a message that I owe you R1509.31 and that was not even my instalment, secondly, I requested via email and telephonically that my service subscription is cancelled as you are not providing the service that was promised, every month without fail you have issues and I have no signal, when I log the ticket you say that turn-around-time is 5 to 7 days, in fact no one has still come to sort out the signal

When I accepted the contract, I made it clear that both my wife and I work from home, and we can’t be without signal

I only wanted 2 things,1 was that I get invoices on time, which you have delivered on, and I applaud you for that and the other was un-interrupted service which you have failed on

I do understand if you are down for a short period, but not days

Therefore, I don’t think that I am unreasonable in my request

As I have requested to cancel with immediate effect from the 1st of March, I expect you to honour my wishes

The other thing is that the service is poor and I have been constantly transferred from pillar to post and it seems no one knows what they are doing, its one thing to be transferred and I actually get to speak to someone, but your agents blind transfers and no-body answers and I have to keep calling back

I really hope you can work on this

Please provide me with a cancellation letter, and if you feel that you need to call me it will have to be a manager, I won’t be talking to another agent

Kind regards