Can Vox expect payment for services that was not rendered?

Since 15 January 2025 i am having a problem with my Internet with VOX and Telephone Line (ADSL) with Telkom. Vox has been instrumental in communicating with Telkom regarding my line being down. they are well aware of the problem i was experiencing, this was due to the change fom copper lines to wireless. therefore i was unable to get ADSL service from VOX any longer. From 15/1/2025 to date i dont have a Telkom Line, however i received my Telkom Wireless Device and Sim on 27/5/2025 but still not activated. I received a call today from a Vox consultant today saying that i need to pay for February and March 2025. i told him i did not receive services from VOX what do i need to pay for. also told him its a month to month service and in normal circumstance if one month is not paid the services is immiediately suspended. he then sends me an email saying that i need to pay irrespective for the two months. Why must i pay for Internet and email Services and yet the line was down there was no internet and no email? Seeing my review was removed due to private information been posted i trust that this meets your approval and that i would be able to get a favourable reply cause i am not going ot pay for something i did not receive.