1 reviews | Active since Mar 2017
Can not cancel
<p>Our company started using VOX fax facility more than 10 years ago. Debit order, as this is the only option. When they started deducting unexplained amounts I sent an email to cancel the account and stop the debit order on 1 Feb 2017. I received ticket nrs. I spoke to the consultant.</p> <p>Still I receive invoices and still they deduct from my bank account. This is 13 March 2017.</p> <p> </p>
Good Morning Greta,
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. Someone will be in contact with you soon.
Regards,
Vox Telecom
Best regards,
Good Morning Greta,
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. Someone will be in contact with you soon.
Regards,
Vox Telecom
Best regards,
Good day Greta
A separate email has been sent to you confirming that the account has been cancelled and the necessary credits have been allocated to your account.
The credit note and updated statement was sent to you.
Regards,
Vox Telecom
Best regards,
Good day Greta
A separate email has been sent to you confirming that the account has been cancelled and the necessary credits have been allocated to your account.
The credit note and updated statement was sent to you.
Regards,
Vox Telecom
Best regards,
It is now April and AGAIN they have debited my account. This is without authorisation because I cancelled the service 1 Feb and they acknowledged it and ensured me it was cancelled.
SO WHAT MUST I DO TO GET RID OF THEM??? I now need my account credited.... and will publish here if that ever happens.
It is now April and AGAIN they have debited my account. This is without authorisation because I cancelled the service 1 Feb and they acknowledged it and ensured me it was cancelled.
SO WHAT MUST I DO TO GET RID OF THEM??? I now need my account credited.... and will publish here if that ever happens.
Good day Greta.
Kindly note that an email was sent to you on 16/03/2017 explaining the credit on your account and the outstanding balance. This email also confirmed that there is one remaining amount for usage in the month of February 2017 which is to be debited from your account.
Another email was sent you you yesterday, 03/04/2017 to confirm that this is the last debit order on your account. Your account is now closed and settled, thank you.
Regards,
Vox Telecom
Best regards,
Good day Greta.
Kindly note that an email was sent to you on 16/03/2017 explaining the credit on your account and the outstanding balance. This email also confirmed that there is one remaining amount for usage in the month of February 2017 which is to be debited from your account.
Another email was sent you you yesterday, 03/04/2017 to confirm that this is the last debit order on your account. Your account is now closed and settled, thank you.
Regards,
Vox Telecom
Best regards,