RP
Ronelle P
1 reviews | Active since May 2019
23 Oct 2023, 13:02
Call out fee???
Had a outage for 3 days and when a vox technician finally come out I am being charged R600 for a call out fee and for a cable that was replaced (this was not mentioned when logging the request) What a *******. Can anyone please suggest another ISP
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Replies (2)
Vox Telecom's replyOfficial
23 Oct 2023, 13:50Good day, Ronelle P
Thank you for your review.
Kindly note that the details of your query has been sent to the onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Oct 2023, 13:50
Official
Good day, Ronelle P
Thank you for your review.
Kindly note that the details of your query has been sent to the onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 Oct 2023, 10:01 Good day, Ronelle P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply31 Oct 2023, 10:01
Official
Good day, Ronelle P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox