Call Centre Attendant Exceptionally Rude and Dropped Call

<p>Acting for and on behalf of a loyal customer (herein referred to as "the customer").</p> <p> </p> <p>On the 1st of November 2016 around 1:20PM, the customer called into the call centre enquiring about a debit order. A call centre attendant by the name of 'Ivy' was exceptionally rude to the customer and dropped the call.</p> <p> </p> <p>Call recordings of such is available upon request and shall be used at the appropriate time in the appropriate forum.</p> <p> </p> <p>The call centre of a company represents the company, and proper treatment to customers is simply a necessity in that regard.</p> <p> </p> <p>A service manager has assured the customer that this matter will be dealt with, however until that time I hereby desist from dealing with Vox Telecom.</p>