Buying time

Firstly i would like to thank Vox for the quick reply when i app**** for Fibre. But it comes with regret that i need to complain about the service. To start off like this i would not know if vox is the correct service provider to go to . I was promised that i would be installed on Monday 11 May 2020. Didn't get a call back to confirm what time so i took my time to try and find out. Just to hear that installation would not happen Monday anymore but only Friday 15 May 2020. Well no issue there because i took Emelia's word that i would be up and running this week. Now I'm getting told again that Vox can not install router on Friday.

This is seriously upsetting the way i get messed around. I was promised a call back on Monday by Emelia and it never happened. Again was promised a call back yesterday and that also never happened. I got a response from her that she was in training when i tried to sort this out and that she would phone me when she was done. This morning i told her i never received call back and her response was she finished late.

So what to do now? I need to work and said to my company that would be up and running this week. Do i go over to someone else to help me or will someone sort this out ASAP. This is a red flag for me if a company already starts business like this.What other issues will i have after installation. My brother in law also logged a complaint yesterday. He was waiting 2 weeks for his router from Vox.