FG
Frank G
1 reviews | Active since Jan 2015
24 Mar 2026, 12:00
********* Businesses Practices
False advertising. Vox advertises and sells coverage on Fibre lines they do not have access to.
When they have finished wasting your time and choose to cancel your order, they still attempt to bill you for a router you have no use for.
The support agents do not respond to requests for an explanation at all.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Mar 2026, 12:20Good day , Frank
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Best regards,
Vox Telecom's reply24 Mar 2026, 12:20
Official
Good day , Frank
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
27 Mar 2026, 10:58Good day , Frank
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards, Vox
Best regards,
Vox Telecom's reply27 Mar 2026, 10:58
Official
Good day , Frank
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards, Vox
Best regards,