SN
Shital N
1 reviews | Active since Mar 2018
31 Mar 2022, 15:00
Business Telephone lines and internet not working for 4 days
Our business telephone lines have been down for 4 working days and we keep getting sent from pillar to post with no resolution. The service is very unprofessional and extremely frustrating. I think its time we moved our business elsewhere
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
31 Mar 2022, 15:44Good day, ****al N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply31 Mar 2022, 15:44
Official
Good day, ****al N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
SN
Shital N's updateReviewer Update
01 Apr 2022, 12:06Hi. Our phones have been sorted but our internet lines are down for last 5 days.
That has not been resolved yet and we are told its being worked on. Always a Monday or Friday. The entire team at work have not been able to work since the morning. This service is unacceptable. The fibre lines are unstable.
That has not been resolved yet and we are told its being worked on. Always a Monday or Friday. The entire team at work have not been able to work since the morning. This service is unacceptable. The fibre lines are unstable.
SN
Shital N's update01 Apr 2022, 12:06
Reviewer Update
Hi. Our phones have been sorted but our internet lines are down for last 5 days.
That has not been resolved yet and we are told its being worked on. Always a Monday or Friday. The entire team at work have not been able to work since the morning. This service is unacceptable. The fibre lines are unstable.
That has not been resolved yet and we are told its being worked on. Always a Monday or Friday. The entire team at work have not been able to work since the morning. This service is unacceptable. The fibre lines are unstable.
Vox Telecom's replyOfficial
12 Apr 2022, 10:13Good day, ****al N
Thank you for your patience while this matter was being investigated.
Kindly note that you Accounts Manager has sent correspondence to you pertaining to the resolution of your connectivity issues.
Your Account Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that you Accounts Manager has sent correspondence to you pertaining to the resolution of your connectivity issues.
Your Account Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2022, 10:13
Official
Good day, ****al N
Thank you for your patience while this matter was being investigated.
Kindly note that you Accounts Manager has sent correspondence to you pertaining to the resolution of your connectivity issues.
Your Account Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that you Accounts Manager has sent correspondence to you pertaining to the resolution of your connectivity issues.
Your Account Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox