Business Partner Regional Manager disrespectful attitude

So after complaining to help@vox about the business partnet application time period and an issue with my first Fibre client sign-up where Vox requested a certified copy of an ID of the client, the rude Regional Manager responded with the following;

"It is evident to me by your email below that Vox has too much red tape and too many processes to follow.

If we are going to start our relationship in this manner with you escalating to Social Media and with the tone of your email below, I think it is best that you rather look to another provider to supply you with services.

As I mentioned below we are a large company with a good reputation and yes we have some due diligences that we have to follow. By your comments below, it seems as though you are not entirely happy to accept our policies and procedures and therefore it is my suggestion that we part ways before you get even more frustrated.

It is unfortunate that we have had to come to this conclusion.

We wish you all the success for the future.

Kind regards Cathy Yelverton Regional Manager: Resellers & Business Partners"

Clearly Vox does not need my business as stated by the Regional Manager

I would also like to know how can the Regional Manner clearly identify my tone of voice without speaking to me over the phone.

Anyhow, if Vox does not want to assist a new business partner there is many other ISP's.