DW
DR W

1 reviews | Active since May 2016

01 Sept 2025, 14:58

Bullship people, bullship product, all talk.

Small business going to them with a request for a fibre line after 4/5 years with multiple providers, suffice to say, they are just as bad, don't know what's happening and after 40mins of conversations with the call center and Kim and Renier the sales people/implementation team... we still don't have cover. This is an absolute farce. They charged for infrastructure set up and now we are also doing it ourselves on their behalf. We are losing business as we speak and running the business off of a mobile phone hotspot costing hundreds of rands per few GB.

At this point I think I should just get a 4G router.

0
Replies (4)
Vox Telecom
Vox Telecom's reply01 Sept 2025, 15:36
Official
 Good day Darius
 
Thank you for your review. 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
Vox 
DW
DR W's update01 Sept 2025, 15:45
Reviewer Update
Yes, just like when I phone and ask for help then they say they will call in 5 minutes and then they don't. Then we call in again and go through the same rigmaroll with more questions like "send a picture of the ONT" WHICH WE ALREADY PROVIDED... The ship keeps sailing.
DW
DR W's update02 Sept 2025, 15:58
Reviewer Update
Day 2, no internet for the month as a business, they're still asking the same questions we still don't have connectivity and we're burning 15GB of mobile data a day...
Vox Telecom
Vox Telecom's reply04 Sept 2025, 07:22
Official
Good day  Darius 

 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. 
Should you require any further assistance, please do not hesitate to contact us. 
 
Kind Regards, 
Vox