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Carl R

1 reviews | Active since Aug 2020

07 Jul 2025, 08:30

Bull**** Story by VOX Support for Nightsurfer not working.

I have been with VOX for years and never had trouble with them, untill the other night when I was trying to do a big download on my night surfer package. It deducted the total from my normal data and I brought it under ther attention, they then came to me with this bull**** story of you need to restart the router for nightsurfer to kick in, which I have never had to do before, and when asked if it will then stay on night surfer it was said to me "no it knows when to switch back". So let me get this straight somehow they can't pick up when it is 12 at night to switch on the night surfer without me restarting the router, yet they caan tell when it is 7 in the morning and turn can then turn itself off. It is a bull**** excuse and I am not happy.

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Replies (2)
Vox Telecom
Vox Telecom's reply07 Jul 2025, 08:54
Official
Good day, Carl 
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
CR
Carl R's update09 Jul 2025, 09:07
Reviewer Update
After my previous trouble with VOX I got a call back now stating that I was correct and the issue was on their side, yet they still can't fix my data issue and reimberse it. I then requested that my top up that I had to maker due to their **** not working be moved to my next payment. Just to wake up to my internet being suspended this morning and having to pay for it now. Their support is up to **** beyond belief, they will try to make it sound like it's your fault and then after admitting they had the issue still do nothing to rectify the matter. I am so ****ed off to say the least, and just to put the cherry on top I see today they used my top up data before using my normal data which has also never happend before. Seems like the company is falling appart at the seems