Bull**** customer Service

It's been 2 whole days since applying for the Xbox Series X bundle on Vox telecoms website. I immediately got a response back from them asking for documentation in accordance to Rica! So I said fine I'll get what they need then send it through to them via Uploading the documentation on the Vox App Portal.

As I did that thinking everything is okay and hopefully in order with what they require from me I didn't receive any confirmation from Rica or Vox saying thank you for the documentation and we will keep you in the loop within the next 2 to 3 working days on your application.

So I had to phone in the following day during my work hours which is against my company policy but anyway. That call alone took 15min easily without being helped at all which is unacceptable.

So one question why must a paying customer go out of his way to make a call to enquire as to what's happening with his credit application when you haven't been notified that all documentation is in order and that Rica, Vox or whoever will keep you posted in the next 2 to 3 days.

How long must one wait? Must I take this matter up with the CEO of Vox and tell him how useless his company is? Or must I constantly phone in sit on the phone for 15min during my work and waste my airtime in the process?

I'm a paying customer and I deserve to be treated like one and so does anyone else trying to apply for and service or purchase of a particular product.

These company don't give a F about us as customers honestly and it's not only Vox. The majority of Telecoms companies in South Africa are useless period.