IS
Igshaan S
1 reviews | Active since Oct 2017
21 Jul 2020, 19:00
Broken promises and bad services
I moved from Telkom and I thought that I could put bad service behind me. Was I wrong! Signing up was the easy part. Quick , simple and easy, but then the problems start. Emails go unanswered, one mishap after the other, misunderstandings galore and no solutions on the horizon. Promises are made but that’s it. At a time when internet connectivity is a must Vox makes you think that maybe Telkom wasn’t that bad. It’s frog foots fault, we will get vuma to do the installation etc, etc, etc. If you like empty promises then give Vox a call. They won’t disappoint.
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Igshaan S's updateReviewer Update
24 Jul 2020, 21:02I have called the number on their website and mailed the email address they provide and guess what? NOTHING!!!!!! The first person I dealt with at least acknowledged they messed up but then he stopped responding to emails. The second person did not even have the decency to acknowledge that they were at fault. I requested to rather liaise with someone more senior but guess what? AGAIN NOTHING!!!!!!
It seems like vox does not care about their customers.
I’m really starting to regret signing up with them.
It seems like vox does not care about their customers.
I’m really starting to regret signing up with them.
IS
Igshaan S's update24 Jul 2020, 21:02
Reviewer Update
I have called the number on their website and mailed the email address they provide and guess what? NOTHING!!!!!! The first person I dealt with at least acknowledged they messed up but then he stopped responding to emails. The second person did not even have the decency to acknowledge that they were at fault. I requested to rather liaise with someone more senior but guess what? AGAIN NOTHING!!!!!!
It seems like vox does not care about their customers.
I’m really starting to regret signing up with them.
It seems like vox does not care about their customers.
I’m really starting to regret signing up with them.