Broken platform, broken billing and broken customer service.

Vox has been our ISP of choice for the last 6 years but this past month plus has really defined how bad things have gotten, spending ages in helpdesk calls that go nowhere, transfer back and forth and when you get " transferred to a manager" they just put you back to main ivr. Emails are sent and completely ignored until a month later and im still waiting for my callback from the multiple managers that told their staff they promise to call back. its honestly become the biggest joke.

I was advised to log my house move on their portal, i did so and selected my decom date for the 26th of July and my install date at the new house for 25th July, Vox went and installed our new fiber on the 1st of July, its been a nightmare since then and are still trying to bill me on their blunder.

Unfortunately your customer service and client relationship based off complaints reported here are broken and dysfunctional. Recommend you guys clean house and fix it.

Ill be leaving Vox services and will taking this matter further legally as trying to talk to anyone on your side, is a nightmare.

Thanks for the pleasant years we had until 2024.

Regards Ren