1 reviews | Active since Sept 2023
Breach of their own contract, unfair billing
I have a month to month wifi contract with Vox, before the month ends they've sent me an invoice stating that I'm owing R371.58 since the connection started on the 8th of February thereafter( following month)I will pay full month subscription off R449.00 but to my surprise I was billed double for February (371,58 +449.00). When I enquire about the billing, they sent me to pillar to post. My problem is why am I billed double as I have month to month contract. I even reverse that debit and paid them the amount that I know which is 371.58. This is not fair and it is a broad daylight ******* on the other hand their connection is unreliable, 90% of the time I don't have connection, their excuse is always outage in my area. They don't deserve even a single star.
Thank you for the review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Thank you for the review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox