Breach of contract and paying huge amounts for services that don't work

After months and moths of fighting with vox with regards to services not working and still being billed for, I have eventually decided to stop paying my account in the hopes that someone will eventually fix what needs to be fix and we can then move forward but nothing only vox cut our lines.

We signed an uncapped internet contract (which was completely ignored and we are now on a 200g contract so this is a breach of contract already!!!!)

We also signed up for voip which has never worked since installation and yet that is uncapped? when we stipulated that the this service does not work in our area or on our internet supply (still on copper lines) they then sent us an outrageous cancellation fee which in my eyes is absolute ******* as VOX NEVER DID THEIR HOMEWORK ON OUR AREA, I am not an internet specialist nor do I know what is needed, this is why we use companies such as vox and I re**** on vox doing their jobs correctly and supplying us according to what our supply can handle which was never done, we have not even seen a technician or a sales rep, this is how poor their service is!

I have been trying to fix this for the past 6 months and no one gets back to you or you get passed from one department to the next. I WANT OUT OF THIS PATHETIC SERVICE WITH NO CANCELLATION FEE AS VOX DID NOT DO THEIR JOB!

I don't see why I must A) Pay for something that has never worked and B) pay a cancellation fee for vox's ***** up, not to mention the massive amount of money lost due to clients not being able to get through to us as our VOIP DOES NOT WORK!

I have now decided that should this continue with out management contacting me I will be filing for loss of income against VOX which will account for around 12 Million in losses.

Word to the wise: DO NOT, I repeat, DO NOT USE VOX!