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Carla H

1 reviews | Active since Feb 2011

02 Mar 2022, 15:03

Brand New client being shafted

I have a brand new account and I have had the worst technical service ever from VOX. I had Telkom Open Serve in my previous house and been forced to use Vuma in this complex and I have never ever been treated like this. You cant even get my line sorted.

I would like to cancel my account and I want you to refund me back my money you have debited me. You have billed me from 25 Feb and the device was only delivered on 1 March and I still have no connectivity. I need them to refund my money please and so I can go with another service provider.

I would like someone to come and fetch the device and I never want to hear from VOX ever again.

Do not charge me cancellation fees as I will then report VOX to the Ombudsman. You cannot charge for a service I have not received.

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Mar 2022, 16:06
Official
Good day,  Carla H 

Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Support Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox
Vox Telecom
Vox Telecom's reply03 Mar 2022, 14:09
Official
Good day, Carla H  Thank you for your patience while this matter was being investigated.  Kindly note that we have received confirmation that the link has been restored.  Vox can only provide services on the infrastructure of the Network Provider available at your address. In this instance, Vumatel is the service provider in your area. We can confirm that the Network Provider has attended to the fault and received confirmation that the services are working.  We have not received a formal cancellation from you and hope to provide a satisfactory service to you going forward.  Should you require any further assistance, please do not hesitate to contact us on *** or email ***         Kind Regards, Vox