NL
Neil L
1 reviews | Active since Jan 2021
02 Apr 2023, 13:11
Blame it on the system
Why is there not - red star , this pice o **** company suspend my account on a friday send the account staff home no suport over the weekends can only help me on monday , they harrased me for payment I payed in full for one day internet and boom the weekend strike suspend my account , but wait they will start harasing again for money closer to the 15th the only excuse they have is SORRY SIR ITS THE SYSTEM .employ the guy who designed the system to overwrite it for the palukas working there curently .
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Apr 2023, 14:10Good day, Neil L
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Apr 2023, 14:10
Official
Good day, Neil L
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Apr 2023, 11:51Good day Neil
Kindly note that we have received confirmation that the finance team has made contact and assisted with the query
The services were already cancelled on the 06/03/2023, and Payment was only made on the 30/03/2023 for the arrears outstanding since 01/02/2023.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We have requested account reactivation and the account manager will remain in contact until resolved.
Regards
Vox
Kindly note that we have received confirmation that the finance team has made contact and assisted with the query
The services were already cancelled on the 06/03/2023, and Payment was only made on the 30/03/2023 for the arrears outstanding since 01/02/2023.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We have requested account reactivation and the account manager will remain in contact until resolved.
Regards
Vox
Vox Telecom's reply04 Apr 2023, 11:51
Official
Good day Neil
Kindly note that we have received confirmation that the finance team has made contact and assisted with the query
The services were already cancelled on the 06/03/2023, and Payment was only made on the 30/03/2023 for the arrears outstanding since 01/02/2023.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We have requested account reactivation and the account manager will remain in contact until resolved.
Regards
Vox
Kindly note that we have received confirmation that the finance team has made contact and assisted with the query
The services were already cancelled on the 06/03/2023, and Payment was only made on the 30/03/2023 for the arrears outstanding since 01/02/2023.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We have requested account reactivation and the account manager will remain in contact until resolved.
Regards
Vox