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<p>I've been a customer for Vox for a few months now using their Fibre based internet services at home.</p> <p>In a bid to reduce my monthly expenses, i requested that they reduce 20MB fibre connection to a 10MB line.</p> <p>Given that this is a month to month account, i expected them to tell me they can reduce it for me at the end of the following calender month.</p> <p>They had no objection to reducing the speed, but they did however indicate that they will charge me R1000 admin to reduce this. R1000 ? Which means that my saving of R150 per month will take 6 months to </p> <p>I raised my concerns with this fee, and they indicated that they can waive the fee if i sign a 24 month contract? Seriously? That seems very much like ********* to me.</p> <p>How can you force me to sign a 24 month contract when i want to reduce my speed (which is totally within my rights according to the CPA) ?</p>