BILLING QUERY: ***4

I am appalled by the serive I have received from Vox. And I will never recommend anyone to use their services.

The horror started when I inquired then requested for their services. I then canceled my cunrrent internet service provider, the routor took a month to be delivered. Once it was, it took them 2 weeks to intall in. After being installed, there was no interenet. I called a number of times trying to self instal but there was no interenet. Then an agent requested a technician to be called. They did just that. Only on the 27TH of march the router started working. I was then billed for 2 months for services I did not received. I requested for the billing to be recalculated a minth ago. NO FEEDBACK has beeen provided till DATE.

Vox agents are horrible people who needs to be trained about customer service, I spoke to lyle Who was terribe and could not assist me, he does not know his product nor has manners, Robin promised me feedback a month ago. nothing has beeen provided, Bongiwe, oh shame please take her back to training the pooor girl knows NOTHING about her product. I have been requesting to a manager or a supervisor about this issue but I am being sent from piller to post. Whats so difficault about that?????

I spent more time being put on hold than talking to an agent. Clear something is fishy with these people. No one wants to take accountability, nor to give answers. I am horrified by the experience/service I have received from Vox. I regret joining this company.