JG
Jay G
1 reviews | Active since Jan 2017
19 Jan 2017, 09:42
Billing problems
<p>I signed up with Vox for a fibre connection, it is due to be installed in May 2017, The sales person assured me that the first payment will be at the end of May once the line is active. A week into January 2017 I get a message that Vox telecom debit order went through. I have reported this to the ales person I was dealing with, after a few mails saying they will find out what is going on, I am still not informed what went wrong and why I paid for something I don't have yet? </p>
Helpful (0)
Replies (8)0
Replies (8)
Vox Telecom's replyOfficial
19 Jan 2017, 10:06Good day Jay,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply19 Jan 2017, 10:06
Official
Good day Jay,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Best regards,
JG
Jay G's updateReviewer Update
23 Jan 2017, 10:17So there is a reply from Vox here from 19 Jan 2017, up to now still nobody has contacted me, i still have no idea what is happening and why they took a payment when my service can only be active in may 2017 once fibre has been laid to my area? this is utterly unacceptable.
JG
Jay G's update23 Jan 2017, 10:17
Reviewer Update
So there is a reply from Vox here from 19 Jan 2017, up to now still nobody has contacted me, i still have no idea what is happening and why they took a payment when my service can only be active in may 2017 once fibre has been laid to my area? this is utterly unacceptable.
Vox Telecom's replyOfficial
23 Jan 2017, 10:28Good day Jay,
We apologise for the inconvenience caused. We have escalated your query, and awaiting feedback from the relevant department. One of our agents will be in contact to update you.
We are treating this with urgency.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply23 Jan 2017, 10:28
Official
Good day Jay,
We apologise for the inconvenience caused. We have escalated your query, and awaiting feedback from the relevant department. One of our agents will be in contact to update you.
We are treating this with urgency.
Regards,
Vox Telecom
Best regards,
Vox Telecom's replyOfficial
23 Jan 2017, 10:39Good day Jay,
As per the feedback received, we have been in contact with you and will also be contacting you again with further updates.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply23 Jan 2017, 10:39
Official
Good day Jay,
As per the feedback received, we have been in contact with you and will also be contacting you again with further updates.
Regards,
Vox Telecom
Best regards,
Vox Telecom's replyOfficial
23 Jan 2017, 10:39Good day Jay,
As per the feedback received, we have been in contact with you and will also be contacting you again with further updates.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply23 Jan 2017, 10:39
Official
Good day Jay,
As per the feedback received, we have been in contact with you and will also be contacting you again with further updates.
Regards,
Vox Telecom
Best regards,
JG
Jay G's updateReviewer Update
23 Jan 2017, 12:06Thank you,
I have received your response, happily await your reply now that i have an indication it is being managed.
Regards
J. Geyser
JG
Jay G's update23 Jan 2017, 12:06
Reviewer Update
Thank you,
I have received your response, happily await your reply now that i have an indication it is being managed.
Regards
J. Geyser
Vox Telecom's replyOfficial
07 Feb 2017, 16:11Good day Jay.
As per feedback received from our Debtors department, we have confirmed that the necessary credits have been allocated to your account and that the refund has been done.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply07 Feb 2017, 16:11
Official
Good day Jay.
As per feedback received from our Debtors department, we have confirmed that the necessary credits have been allocated to your account and that the refund has been done.
Regards,
Vox Telecom
Best regards,
JG
Jay G's updateReviewer Update
07 Feb 2017, 16:51Thank you
JG
Jay G's update07 Feb 2017, 16:51
Reviewer Update
Thank you