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Menelisi M
1 reviews | Active since Jan 2015
18 Sept 2023, 17:08
********* billing practices!
So I have been getting invoiced more for a package that since November last year has had the price reduced. I did not get an email about this and why was there no automatic change in billing??? Why would I not consent to paying less?? But Vox was comfortable with me paying more for almost a year on something that was clearly cheaper. I find this very underhanded.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
18 Sept 2023, 17:36Good day Menelisi M,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Best regards,
Vox Telecom's reply18 Sept 2023, 17:36
Official
Good day Menelisi M,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Best regards,
Vox Telecom's replyOfficial
29 Sept 2023, 11:20Good day, Menelisi
Unfortunately, we were unable to reach you to assist with the rest of your query.
An email has been sent to you.
Kind Regards,
Vox
Unfortunately, we were unable to reach you to assist with the rest of your query.
An email has been sent to you.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply29 Sept 2023, 11:20
Official
Good day, Menelisi
Unfortunately, we were unable to reach you to assist with the rest of your query.
An email has been sent to you.
Kind Regards,
Vox
Unfortunately, we were unable to reach you to assist with the rest of your query.
An email has been sent to you.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
13 Oct 2023, 09:28Good day, Menelisi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply13 Oct 2023, 09:28
Official
Good day, Menelisi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,