Billing me for a Router i did not receive.

My name is Manie Victor, my account number is ***

I started using fibre to the home with a provider Called BuzyBuy. This company was taken over by Vox Telecom. I used to stay in a house in 19 Kolgans street in Protea hights Cape Town. There I used a HAP router provided by BuzyBuy. I moved house to 39 5th avenue in Boston Bellville. I have returned the router to BuzyBuy when i moved to this address. I handed the router in at their offices. I used a router of my choice i have purchased myself. While staying in Boston, the migration from BuzyBuy to Vox happened. Please note, My router was then already returned to BuzyBuy.

The end of service was 31 August 2023 from BuzyBuy. I moved over to Vox still using my own router. Service continued as per normal, and no issues whatsoever.

On the 1st of March we moved house again to 13 Welgelee str in Brackenfell. I requested the service at Boston terminated and activated at Brackenfell. This was done. The service was also no longer with Vumatel and is now with Octotel. With this, Vox send me a Router that was delivered. This router was never used and still in the box. I am still using my own router. On 15/10/2024 I receivedan email with Invoice I*** and Statement ***. Here they claim that i received two Routers and i am now billed R1999-00 for the router they claim was never returned. They are unable to provide me with delivery notes for the routers. I had a phone conversation with Vox representative and also today 17/10/2024 rep**** to an email with Ticket VOX***6. I only have one router and attached a picture with serial number to them. I only have this one router and not two.

The more i explain the less i am heard. They are arrogant and did nothing to resolve this issue. All my correspondence to this is ignored and the are only continuing to do what they think is right despite their lack of paperwork i requested to prove i dont have this router. When trying to phone them i need to stay on the line for hours at the time listening to the same message over and over ending up nowhere. I am furious with this extremely poor service and will terminate with them the soonest i am able to. They need to fix this. I need to see delivery notes and documents stating i have received this device.

I would never ever recommend anyone to use this poor service. anyone dealing with this company is letting themselves in for lots of headaches. I am tired of talking to machines, and need someone higher up to contact me.