Billing Mandate BLOWOUT

WORST service. The Vox Portal does very little in assisting the user to update their billing mandate. For 3 months now I have had to receive a Suspension Notice because the Billing Mandate does not get updated on Vox's administration side. Trying to call the Accounts Department? Good luck, and I hope you have enough airtime! Waiting for over an hour for the phone to be answered, just to be cut off when someone finally took my call. Absolutely cannot WAIT for my contract to expire to that I can move to another provider.