Billing Issues, Communication, Customer Service

Item: Vox Telecom
Rating: 1
Author: Masopha M

I am extremely dissatisfied with your billing, communication and customer service.

There are unresolved billing discrepancies on my account, and your agents are very difficult to reach by phone. I have lost money on airtime due to long hold times and disconnections. When agents are reached, issues are rarely resolved and customer service etiquette is poor.

Helpful (0)

Replies (1)

Vox Telecom's replyOfficial

02 Jan 2026, 10:26

Good day Masopha M,

Thank you for your enquiry. We appreciate your patience as we investigate this matter further.

Your enquiry has been escalated to the Debtors team, and feedback will be provided as soon as possible.

Please note that we will communicate directly via our official company channels, as listed on our website.

Thank you for your understanding.

Kind Regards,

Vox

Best regards,

Vox Telecom's reply02 Jan 2026, 10:26

Official

Best regards,