1 reviews | Active since Apr 2024
Billing Issues
I have an account with VOX, but every time I log a complaint, they take forever to get back to me. I recently logged a billing issue with Vox, and it has been three days, but I still haven't received any response from VOX. It's frustrating that they offer lower rates to new clients but not to their loyal clients like me who have been with them for years. When I questioned this, I was offered a lower rate in writing, but I still got billed the old rate. When I emailed the accounts and customer service, all I received was an automated response, and even after two days, I haven't received any call or feedback from VOX. Although I cannot complain about the connectivity or connection, there is no after-service or any sense of urgency when I log a concern or complaint. Even if I threaten to cancel, they still don't respond."
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
I learned that there had been a price increase and my monthly premium had been increased to R919 for a 100/100mbps line. This rate is not the standard price for a 100/100 connection. I had negotiated a lower rate two months ago and withdrew my cancellation, only to receive a price increase two months later. This doesn't make sense.
When I explained to the agent that I had just recently received a lower rate, I was told that there would be no deviation from the new rates, and my account would be debited with the new rate. There was no effort made to retain my business, no offer to reduce the rate to keep me as a client. This is shocking service.
I have contributed over R54000.00 in the last five years, and not a single debit order has been rejected. If this is the way you do business and you're not interested in retaining a good-paying client, I will source an alternative supplier. to retain a good paying client, I will source an alternative supplier.
I learned that there had been a price increase and my monthly premium had been increased to R919 for a 100/100mbps line. This rate is not the standard price for a 100/100 connection. I had negotiated a lower rate two months ago and withdrew my cancellation, only to receive a price increase two months later. This doesn't make sense.
When I explained to the agent that I had just recently received a lower rate, I was told that there would be no deviation from the new rates, and my account would be debited with the new rate. There was no effort made to retain my business, no offer to reduce the rate to keep me as a client. This is shocking service.
I have contributed over R54000.00 in the last five years, and not a single debit order has been rejected. If this is the way you do business and you're not interested in retaining a good-paying client, I will source an alternative supplier. to retain a good paying client, I will source an alternative supplier.