BILLING ISSUE!!!

I am writing to express my extreme dissatisfaction and frustration with the service I have received from Vox Internet. My account information is as follows: ***.

I initially subscribed to Vox Internet services with the expectation of a timely and efficient installation process. However, I have experienced significant delays that have adversely affected my business operations. Despite being assured that the installation would be completed within a month, I was left without internet for an extended period.

Due to the unacceptable delay and the impact it had on my business, I made the difficult decision to cancel the service in September. I promptly contacted Vox Internet on three separate occasions to ensure the cancellation was processed. To my dismay, it appears that my cancellation request was not appropriately handled, and the service was not terminated as expected.

Recently, I was notified of a billing issue, and Vox Internet is attempting to deduct R2548.00 from my account. This is deeply troubling, as I had canceled the service well before its activation. It is unjust and illogical to charge me for a service that was never provided as a result of Vox Internet's failure to meet the agreed-upon installation timeline.

I demand an immediate resolution to this matter, including a refund of any charges erroneously app**** to my account. I also request a thorough investigation into the mishandling of my cancellation request, as it has caused significant inconvenience and financial strain.

If this matter is not addressed promptly and satisfactorily, I will have no choice but to escalate my complaint to the relevant consumer protection authorities and pursue legal action to protect my rights as a consumer.

I appreciate your immediate attention to this matter and expect a swift resolution.