Billing for no connectivity?

So I am being billed for connectivity, when I am not connected. I have been speaking and emailing to so many people, and it is still not sorted. How do you start billing but you have not activated and connected customers? Nothing is working at home so what are you billing for? I cannot even get someone to come and sort this, so who told finance to bill? Please can I speak to that person so they can activate this! Then I would not mind being billed! Maybe the person who said the billing must start, is the person I need to get ahold of to sort this!