FR
Frans R
1 reviews | Active since Jul 2011
01 Apr 2025, 11:53
Billing
Its been a few days after i joined VOX and i have been billed already i thought it will only be deducted at the end of April there will be no funds now for a deduction i logged several tickets but no reply yet
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
01 Apr 2025, 12:04 Good day, Frans
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Vox Telecom's reply01 Apr 2025, 12:04
Official
Good day, Frans
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
Kindly note that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
FR
Frans R's updateReviewer Update
01 Apr 2025, 12:46Kindly note there will be no funds available for a deduction now only end April
FR
Frans R's update01 Apr 2025, 12:46
Reviewer Update
Kindly note there will be no funds available for a deduction now only end April
FR
Frans R's updateReviewer Update
02 Apr 2025, 12:47I thought this was settled deduction scheduled for the 26th enen received a phonecall from VOX but logging into the app i got overdue amount please pay by the 11th i will only pay by the 26th there is no funds now
FR
Frans R's update02 Apr 2025, 12:47
Reviewer Update
I thought this was settled deduction scheduled for the 26th enen received a phonecall from VOX but logging into the app i got overdue amount please pay by the 11th i will only pay by the 26th there is no funds now
FR
Frans R's updateReviewer Update
02 Apr 2025, 15:43scheduling refused cancellation request was sent i won't pay the whole month for 4 days of service work out an amount for 4 days i'll pay for that i'm sending back your Free to use router before i'm being billed for that too
FR
Frans R's update02 Apr 2025, 15:43
Reviewer Update
scheduling refused cancellation request was sent i won't pay the whole month for 4 days of service work out an amount for 4 days i'll pay for that i'm sending back your Free to use router before i'm being billed for that too
FR
Frans R's updateReviewer Update
02 Apr 2025, 15:58I sent a formal complaint and request for cancellation i am not paying a full months service for only 3 days of connection i have no intention of being a Vox customer i will be sending back your free to use router please provide the address and receiver. As stated earlier there is no funds now nor on the 11th only on the 26th now i'm being threatened with disconnection.
FR
Frans R's update02 Apr 2025, 15:58
Reviewer Update
I sent a formal complaint and request for cancellation i am not paying a full months service for only 3 days of connection i have no intention of being a Vox customer i will be sending back your free to use router please provide the address and receiver. As stated earlier there is no funds now nor on the 11th only on the 26th now i'm being threatened with disconnection.
Vox Telecom's replyOfficial
04 Apr 2025, 08:32 Good day, Frans
We received confirmation that the cancellation has been retracted, and an active payment plan is in place.
Regards
Vox
We received confirmation that the cancellation has been retracted, and an active payment plan is in place.
Regards
Vox
Vox Telecom's reply04 Apr 2025, 08:32
Official
Good day, Frans
We received confirmation that the cancellation has been retracted, and an active payment plan is in place.
Regards
Vox
We received confirmation that the cancellation has been retracted, and an active payment plan is in place.
Regards
Vox