BILLING A BIG ISSUE

<p>Despite numerous requests for limits, our bill has excessively grown monthly. we started on R2k and are now sitting with a shocking bill of over R5K in this regard.</p> <p> </p> <p>When you raise a query, you need to have a conversation with a machine most of the time for 45 minuites or longer. NOT ON!</p> <p> </p> <p>Problems have still not been resolved and nobody gets bac to you. Now we recieved a billing invoice of an amount double our normal average usage, and nobody is able to assist.</p> <p> </p> <p>I am now refusing to pay this account untill this has been settled, and should VOX Telecom add interest to this account or move the account to collections I will seek legal representation in this regard as this is their billing error.</p> <p> </p> <p>I have not used the phones at all this month, I am frightened to see what the phone bill will be for this month after not using the phones. I am tired of poor service int his country and everybody getting away with it. I may be a small firm, but I have service excellence at hand and a great set of attorneys and I am linked to the best of the best in the CPA, NCA and legal boards who will be able to assist in this regard.</p> <p> </p> <p>I believe they are advertising falsely, have user limits that are not implimented, or implimented incorrectly, and the inability to resolve queries of their consumers.</p> <p> </p> <p>This is exactly why I have moved to a different service provider in the first place, after they refused to port my numbers. I have however not used the phones this past month, and yet the billing error proceeds. The debit orders are running on the wrong dates, I have asked numerous times that it be changed, costing me a R35 penalty monthly, and this is still not rectified.</p> <p> </p> <p>I will not pay a cent towards Vox whilst this query is unresoved. I have also emailed the email address on the account or invoice, and lets see if someone would actually get back to me.</p> <p> </p> <p>SHould Vox now run a debit order, it will be returned as I wil contact the bank and make it unathorised as they are not allowed to take money from my business account if there is a dispute. Less phone calls at double the bill. How does this work?</p>