Billing
I cancelled my contract with Vox all in accordance with their ts&cs. Cancellation took effect. They have not collected the router as advised upon cancellation and now I’m being billed R1999. How?
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
28 Jun 2024, 15:34Good day, Kyle V
Thank you for your review.
Please note that the details of your complaint has been sent to the logistics team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the logistics team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Jun 2024, 15:34
Official
Good day, Kyle V
Thank you for your review.
Please note that the details of your complaint has been sent to the logistics team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the logistics team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
's updateReviewer Update
28 Jun 2024, 15:54Please ensure that my account does not get debited as wel!
's update28 Jun 2024, 15:54
Reviewer Update
Please ensure that my account does not get debited as wel!
's updateReviewer Update
03 Jul 2024, 11:15Good day!
Please note that SkyNet has collected the router. And expect a full refund! Which I should not even be requesting due to you complete and utter incompetence in this matter. I expect the funds that you decided to take on your own accord back in my account within a respectable time frame.
You are more than welcome to call me to get the waybill number.
Please note that SkyNet has collected the router. And expect a full refund! Which I should not even be requesting due to you complete and utter incompetence in this matter. I expect the funds that you decided to take on your own accord back in my account within a respectable time frame.
You are more than welcome to call me to get the waybill number.
's update03 Jul 2024, 11:15
Reviewer Update
Good day!
Please note that SkyNet has collected the router. And expect a full refund! Which I should not even be requesting due to you complete and utter incompetence in this matter. I expect the funds that you decided to take on your own accord back in my account within a respectable time frame.
You are more than welcome to call me to get the waybill number.
Please note that SkyNet has collected the router. And expect a full refund! Which I should not even be requesting due to you complete and utter incompetence in this matter. I expect the funds that you decided to take on your own accord back in my account within a respectable time frame.
You are more than welcome to call me to get the waybill number.
Vox Telecom's replyOfficial
08 Jul 2024, 11:29Good day, Kyle V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and your account will be refunded.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and your account will be refunded.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply08 Jul 2024, 11:29
Official
Good day, Kyle V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and your account will be refunded.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and your account will be refunded.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox