************ billing
I had a home fibre installation at my residence in Plumstead. I moved to a new address in Claremont. I sent the cancellation request before the end of March. I disconnected the old setup in order to move to my new residence. Nobody is at the previous address to be making use of the services. I paid the installation fee [the contract was within its first 12 months]. Now they have billed me for the month of May at the previous address, they pro-rated me for the services at the new address AND charged me for the month of May. This is ********* in my books because why am I being billed for a service that nobody is using. They didn't confirm my cancellation until the 10th of April, which isn't my problem. They also didn't debit me for the installation, I had to pay that manually. I want a refund of the billing they charged to the old address.
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Even with a premise move , FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Even with a premise move , FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app**** to your account.
An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app**** to your account.
An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox