TF
Tracy F
1 reviews | Active since Dec 2021
31 Jan 2022, 19:29
Billed twice in one month?
This is my first month with VOX and i am being billed twice in one month? How is this possible or not noted by their accounts department? Please get back to me on this to correct my account and have my money refunded.
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Vox Telecom's replyOfficial
31 Jan 2022, 19:52Good day, Tracy F
Kindly note that the Vox billing is done in advance.
The first invoice for your service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you the billed amount as per the Invoice sent.
Kind Regards,
Vox
Kindly note that the Vox billing is done in advance.
The first invoice for your service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you the billed amount as per the Invoice sent.
Kind Regards,
Vox
Vox Telecom's reply31 Jan 2022, 19:52
Official
Good day, Tracy F
Kindly note that the Vox billing is done in advance.
The first invoice for your service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you the billed amount as per the Invoice sent.
Kind Regards,
Vox
Kindly note that the Vox billing is done in advance.
The first invoice for your service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you the billed amount as per the Invoice sent.
Kind Regards,
Vox