FR
Frans R
1 reviews | Active since Jul 2011
21 Jul 2025, 12:34
BILLED R 800 FOR 4 DAYS NEVER HAD ANY SERVICE NEVER WAS ONLINE
Hereby a review to tell all future customers i had a domain for only 4 day then was BILLED R 800 for 4 DAYS BILLED R 800 FOR 4 DAYS NEVER HAD ANY SERVICE NEVER WAS ONLINE
NEVER EVEN HAD A WEBSITE UP AND RUNNING
Helpful (0)
Replies (13)0
Replies (13)Vox Telecom's replyOfficial
21 Jul 2025, 12:39Good day,
Thank you for your review.
The Debtors team will be in contact with you to explain the billing of R800.
Feedback will be provided soonest.
Kind regards,
Vox
Thank you for your review.
The Debtors team will be in contact with you to explain the billing of R800.
Feedback will be provided soonest.
Kind regards,
Vox
Vox Telecom's reply21 Jul 2025, 12:39
Official
Good day,
Thank you for your review.
The Debtors team will be in contact with you to explain the billing of R800.
Feedback will be provided soonest.
Kind regards,
Vox
Thank you for your review.
The Debtors team will be in contact with you to explain the billing of R800.
Feedback will be provided soonest.
Kind regards,
Vox
FR
Frans R's updateReviewer Update
21 Jul 2025, 13:03 WHY AM I BEING BILLED FOR A SERVICE THAT HAS NEVER BEEN ONLINE IN THE FIRST PLACE I TOOK OUT A DOMAIN PACKAGE BECAUSE I THOUGHT I WAS GETTING A WEBSITE WHICH I GOT INSTEAD WAS A HOSTING PANEL IT WAS ADVERTISED WITH A FREE DOMAIN AFTERWARDS I WAS TOLD I MUST IMPORT MY OWN DOMAIN I SHOULD HAVE CANCELLED WITHIN A COOLING OFF PERIOD ANYWAY BUT APPARENTLY AT VOX EVEN IF YOU CANCEL AFTER A FEW DAYS WITHOUT EVEN HAVING A SERVICE YOU ARE BILLED
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Frans R's update21 Jul 2025, 13:03
Reviewer Update
WHY AM I BEING BILLED FOR A SERVICE THAT HAS NEVER BEEN ONLINE IN THE FIRST PLACE I TOOK OUT A DOMAIN PACKAGE BECAUSE I THOUGHT I WAS GETTING A WEBSITE WHICH I GOT INSTEAD WAS A HOSTING PANEL IT WAS ADVERTISED WITH A FREE DOMAIN AFTERWARDS I WAS TOLD I MUST IMPORT MY OWN DOMAIN I SHOULD HAVE CANCELLED WITHIN A COOLING OFF PERIOD ANYWAY BUT APPARENTLY AT VOX EVEN IF YOU CANCEL AFTER A FEW DAYS WITHOUT EVEN HAVING A SERVICE YOU ARE BILLED
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Frans R's updateReviewer Update
21 Jul 2025, 14:05THIS KEEPS GETTING BETTER NOW I WAS PHONED TOLD I MUST PAY MY FIBRE LINE ON TOP OF THE R 800
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Frans R's update21 Jul 2025, 14:05
Reviewer Update
THIS KEEPS GETTING BETTER NOW I WAS PHONED TOLD I MUST PAY MY FIBRE LINE ON TOP OF THE R 800
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Frans R's updateReviewer Update
22 Jul 2025, 01:22At first i was penelized for cancelling after not using the hosting service which i nevrr used it was advertized with a free domain only to find i had to uplosd my own domain i then cancelled because i didn't have a domain in the first place for cancelling not dven using the service not even uploading a domain i don't even have data to backup novreason to dtay online for decifing to cancell i get billed anyway put in suspension for a service ibdidnt use in the first place not our fault you wang to cancel psy anyway or else we cut off your services anyway
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Frans R's update22 Jul 2025, 01:22
Reviewer Update
At first i was penelized for cancelling after not using the hosting service which i nevrr used it was advertized with a free domain only to find i had to uplosd my own domain i then cancelled because i didn't have a domain in the first place for cancelling not dven using the service not even uploading a domain i don't even have data to backup novreason to dtay online for decifing to cancell i get billed anyway put in suspension for a service ibdidnt use in the first place not our fault you wang to cancel psy anyway or else we cut off your services anyway
FR
Frans R's updateReviewer Update
22 Jul 2025, 06:31Yestrrday a Vox consultant cslled me telling me i will get credited yet i was billed anyway they bill you phone you then bill you anyway so stay away they wont get paid anyway because i didnt get paid that is exactly why a early debit order wont go through if it did there would havd been anbissue anyway if you decide to cancel. Even if the service wasn"t used rather stay away
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Frans R's update22 Jul 2025, 06:31
Reviewer Update
Yestrrday a Vox consultant cslled me telling me i will get credited yet i was billed anyway they bill you phone you then bill you anyway so stay away they wont get paid anyway because i didnt get paid that is exactly why a early debit order wont go through if it did there would havd been anbissue anyway if you decide to cancel. Even if the service wasn"t used rather stay away
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Frans R's updateReviewer Update
22 Jul 2025, 07:38Vox shall deduct no matter what
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Frans R's update22 Jul 2025, 07:38
Reviewer Update
Vox shall deduct no matter what
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Frans R's updateReviewer Update
22 Jul 2025, 09:32No reply from Vox the problem wont just dissapear
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Frans R's update22 Jul 2025, 09:32
Reviewer Update
No reply from Vox the problem wont just dissapear
Vox Telecom's replyOfficial
22 Jul 2025, 09:38Good day Frans R,
Thank you for your feedback.
We have added it to the existing escalation and further feedback will be provided as soon as possible.
Kind Regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation and further feedback will be provided as soon as possible.
Kind Regards,
Vox
Vox Telecom's reply22 Jul 2025, 09:38
Official
Good day Frans R,
Thank you for your feedback.
We have added it to the existing escalation and further feedback will be provided as soon as possible.
Kind Regards,
Vox
Thank you for your feedback.
We have added it to the existing escalation and further feedback will be provided as soon as possible.
Kind Regards,
Vox
FR
Frans R's updateReviewer Update
22 Jul 2025, 12:10After the same consultant phoned me twice this morning i was TOLD SHES WAITING FOR FINAL CONFIRMATION A FEW HOURS LATER PHONES AGAIN TELLING ME I HAVE BEEN CREDITED INSTEAD I RECEIVED ANOTHER STATEMENT THIS ONE R 74 MORE THAN THE OTHER EVERYTIME YOU COMPLAIN ABOUT SERVICE YOU GET A HIGHER BILL
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Frans R's update22 Jul 2025, 12:10
Reviewer Update
After the same consultant phoned me twice this morning i was TOLD SHES WAITING FOR FINAL CONFIRMATION A FEW HOURS LATER PHONES AGAIN TELLING ME I HAVE BEEN CREDITED INSTEAD I RECEIVED ANOTHER STATEMENT THIS ONE R 74 MORE THAN THE OTHER EVERYTIME YOU COMPLAIN ABOUT SERVICE YOU GET A HIGHER BILL
FR
Frans R's updateReviewer Update
22 Jul 2025, 12:12AND THEN THE TIVKET GETS RESOLVED
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Frans R's update22 Jul 2025, 12:12
Reviewer Update
AND THEN THE TIVKET GETS RESOLVED
Vox Telecom's replyOfficial
22 Jul 2025, 12:15 Good day Frans R,
Thank you for your feedback.
We have added it to the existing escalation and further feedback will be provided as soon as possible.
Kind Regards,
Vox v
Thank you for your feedback.
We have added it to the existing escalation and further feedback will be provided as soon as possible.
Kind Regards,
Vox v
Vox Telecom's reply22 Jul 2025, 12:15
Official
Good day Frans R,
Thank you for your feedback.
We have added it to the existing escalation and further feedback will be provided as soon as possible.
Kind Regards,
Vox v
Thank you for your feedback.
We have added it to the existing escalation and further feedback will be provided as soon as possible.
Kind Regards,
Vox v
FR
Frans R's updateReviewer Update
22 Jul 2025, 12:21My appologies i noticed on the portal it has been credited thank you
FR
Frans R's update22 Jul 2025, 12:21
Reviewer Update
My appologies i noticed on the portal it has been credited thank you
Vox Telecom's replyOfficial
22 Jul 2025, 12:30Thank you for confirming.
Vox Telecom's reply22 Jul 2025, 12:30
Official
Thank you for confirming.
