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Carika H

1 reviews | Active since Dec 2019

02 Dec 2019, 10:52

Billed incorrectly since July 2019

Currently i have been following up with Vox since the 13th of November, but since they have to refund me, i have not received any feedback from Vox.

We were subscribed to your NeoBroadband Wireless Uncapped 6MB, Acc No. *** from March 2018.

With Neotel pulling out of this space Liquid Telecom technician replaced our existing installation with a new LTE Huawei router and MTN sim card on the 1st of July. Everything worked great until we started receiving an "Out of Data" message when connecting and obviously, this should not happen with uncapped. This is were the numerous complaints started and Vox being unable to provide us with uncapped services.

The initial install of the LTE router was on the 1st of July, with reference VOX***2. Please refer to your voice recordings on the reference numbers as well. The technician who installed the LTE router was Mike from Mega Line ***, based on the business card we received. Vox Reference numbers: VOX***2 VOX***1 VOX***6 VOX***4 VOX***7

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Replies (2)
CH
Carika H's update03 Dec 2019, 08:26
Reviewer Update
After being promised by Vox that there will be no charges the end of November , since I have not received any service from Vox the whole of November. I was debited yesterday the 2nd of December for the Vox fees of R1405.56 , however I did not have sufficient funds, and the transaction bounced, therefore also charging me bank fees of R61.00. I have not received any feedback from Vox since the 13th of November with regards to my account. This is unacceptable service.
CH
Carika H's update03 Dec 2019, 13:22
Reviewer Update
Again promised was made this morning on call with VOX. Manager will contact me. But no one has contacted me, since i logged a Facebook complaint. And then when i tried to contact the accounts team after holding on for 10 minutes being sent from receptionist to receptionist, the whole accounts team was on Lunch or at year end Lunch! EMPTY PROMISES!!!!!!