Billed incorrectly after initial delays cause by Provider

See the email below:

---------- Forwarded message --------- From: Shaun de Saldanha <***> Date: Mon, 17 Jan 2022, 13:05 Subject: Fwd: Your Vuma GPON Line has been ordered To: <***>, <***>, <***>

Good day,

My Fibre line for 200/200 was supposed to be set up on 09 January 2022 however was not and the new router was only updated on 15 01 2022 which I have now been using.

Lerato from your accounts department confirmed that my account has only been prorated to be billed from 09 and not the 15th as per your system notes.

I think management needs to investigate the fact that I am being billed incorrectly and due to all of the inconveniences received due to my move, I should not be liable for this month at all.

Please note that I will be posting this on "Hello Peter" now and if I do not get feedback in the form of both a telephone call and an email before close of business, I will be taking this matter to the financial ombudsman as I am being billed unfairly.

Please note that I called your accounts department to have this sorted out and she referred me to complaints. I don't have time to waste again because someone at Vox captured or did something incorrectly.

I expect to hear from you soon.

Regards, Shaun de Saldanha ***

---------- Forwarded message --------- From: Vox Fibre Line Update <***> Date: Wed, 29 Dec 2021, 17:32 Subject: Your Vuma GPON Line has been ordered To: Shaun

Telco Order placed Telco Order placed Hi Shaun Vuma GPON Order Placed

We have successfully placed your home Fibre line order with Vuma GPON.

Order reference number below: Your Vox ref no. is VOX***0-T1 Your Vuma GPON ref no. is VC-***

Kind Regards, The Vox Team

Visit us at vox.co.za