MK
Madima K
1 reviews | Active since Apr 2015
10 Mar 2025, 22:00
Billed for the services that are suspended is not fair
I am on month to month contract and last month I have missed the payment and they suspended the wifi then I was billed for the service that was never provided because I pay they provid the service ,I miss the payment they suspend the services Now they want me to be liable for the payment hence the service was never provided.
I pay for the services ,now it's month number 2 and I have been billed for 2 months yet the service was not provided
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
10 Mar 2025, 22:10 Good day, Madima !
Thank you for your post.
Kindly note that the above has been noted and escalated to the Debtors department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Debtors department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Vox Telecom's reply10 Mar 2025, 22:10
Official
Good day, Madima !
Thank you for your post.
Kindly note that the above has been noted and escalated to the Debtors department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Debtors department for investigation and resolution.
Feedback will be provided to you soonest.
Kind regards,
Vox
Vox Telecom's replyOfficial
13 Mar 2025, 09:52 Good day, Madima
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute .
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute .
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 Mar 2025, 09:52
Official
Good day, Madima
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute .
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Collection Manager has been in discussion pertaining to your billing dispute .
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MK
Madima K's updateReviewer Update
19 May 2026, 21:26Mybe you should read to understand not to answer.. I said I called to cancel because of poor customer service during October 2025 and you canceled but you were billing me from November to April 2026 tnd you even send the technician to the area to check the coverage..under my name the signature was needed but the technician wrote N/A.
Note: Tell me what you were billing me for ? 3months After cancelation
Note: Tell me what you were billing me for ? 3months After cancelation
MK
Madima K's update19 May 2026, 21:26
Reviewer Update
Mybe you should read to understand not to answer.. I said I called to cancel because of poor customer service during October 2025 and you canceled but you were billing me from November to April 2026 tnd you even send the technician to the area to check the coverage..under my name the signature was needed but the technician wrote N/A.
Note: Tell me what you were billing me for ? 3months After cancelation
Note: Tell me what you were billing me for ? 3months After cancelation
Vox Telecom's replyOfficial
19 May 2026, 21:37Good day, Madima.
We have escalated the query to our debtors team. They will contact you to assist further.
Regards
We have escalated the query to our debtors team. They will contact you to assist further.
Regards
Vox Telecom's reply19 May 2026, 21:37
Official
Good day, Madima.
We have escalated the query to our debtors team. They will contact you to assist further.
Regards
We have escalated the query to our debtors team. They will contact you to assist further.
Regards
MK
Madima K's updateReviewer Update
06 Aug 2026, 21:29Good day
Hope you are well
Kindly note that my cancelation was based on poor customer service
According to customer service agreement level you failed so the decision was based on that.
Please Explain R850.. what is it for
Regards,
Madima Khathutshelo
Contacts: 072 069 ***
Hope you are well
Kindly note that my cancelation was based on poor customer service
According to customer service agreement level you failed so the decision was based on that.
Please Explain R850.. what is it for
Regards,
Madima Khathutshelo
Contacts: 072 069 ***
MK
Madima K's update06 Aug 2026, 21:29
Reviewer Update
Good day
Hope you are well
Kindly note that my cancelation was based on poor customer service
According to customer service agreement level you failed so the decision was based on that.
Please Explain R850.. what is it for
Regards,
Madima Khathutshelo
Contacts: 072 069 ***
Hope you are well
Kindly note that my cancelation was based on poor customer service
According to customer service agreement level you failed so the decision was based on that.
Please Explain R850.. what is it for
Regards,
Madima Khathutshelo
Contacts: 072 069 ***
Vox Telecom's replyOfficial
06 Aug 2026, 21:46Hi Madima.
Thank you for coming back to us.
Your collections manager will contact you to assist further with the query above.
Regards
Thank you for coming back to us.
Your collections manager will contact you to assist further with the query above.
Regards
Vox Telecom's reply06 Aug 2026, 21:46
Official
Hi Madima.
Thank you for coming back to us.
Your collections manager will contact you to assist further with the query above.
Regards
Thank you for coming back to us.
Your collections manager will contact you to assist further with the query above.
Regards
MK
Madima K's updateReviewer Update
07 Aug 2026, 12:51Hi Khathutshelo
I have provided you with all the information regarding this account and the reasons you remain responsible for the fees associated with the outstanding balance on your Vox account ***.
All services offered by Vox incur a one-time fee for setup, configuration, or installation. Should a customer terminate their service within twelve months of activating the Circuit, or if Vox terminates the service due to a breach of the agreement by the Customer, the full installation or setup and configuration fee will be required as part of the termination charges.
I could not locate any technical support records indicating that you experienced any technical difficulties between the activation date and the cancellation date.
The cancellation charge is applicable because the contract was terminated within the first twelve months of activation, as previously stated.
Vox requires a full calendar months’ notice for Home Fibre cancellations. Please be aware that this also applies to moving homes while retaining Vox as your Internet Service Provider.
Any notice submitted on or after the first day of the month will only take effect on the last day of the subsequent month.
Please arrange a payment plan with Nimble, our third-party debt collectors, by reaching out to *** or calling ***.
Vox cannot provide you with an updated statement, as Nimble has its own fees.
It is important to note that the outstanding balance does not include the fees from the third-party Nimble collection.
Note: Can you kindly answer what I have asked here.
I have provided you with all the information regarding this account and the reasons you remain responsible for the fees associated with the outstanding balance on your Vox account ***.
All services offered by Vox incur a one-time fee for setup, configuration, or installation. Should a customer terminate their service within twelve months of activating the Circuit, or if Vox terminates the service due to a breach of the agreement by the Customer, the full installation or setup and configuration fee will be required as part of the termination charges.
I could not locate any technical support records indicating that you experienced any technical difficulties between the activation date and the cancellation date.
The cancellation charge is applicable because the contract was terminated within the first twelve months of activation, as previously stated.
Vox requires a full calendar months’ notice for Home Fibre cancellations. Please be aware that this also applies to moving homes while retaining Vox as your Internet Service Provider.
Any notice submitted on or after the first day of the month will only take effect on the last day of the subsequent month.
Please arrange a payment plan with Nimble, our third-party debt collectors, by reaching out to *** or calling ***.
Vox cannot provide you with an updated statement, as Nimble has its own fees.
It is important to note that the outstanding balance does not include the fees from the third-party Nimble collection.
Note: Can you kindly answer what I have asked here.
MK
Madima K's update07 Aug 2026, 12:51
Reviewer Update
Hi Khathutshelo
I have provided you with all the information regarding this account and the reasons you remain responsible for the fees associated with the outstanding balance on your Vox account ***.
All services offered by Vox incur a one-time fee for setup, configuration, or installation. Should a customer terminate their service within twelve months of activating the Circuit, or if Vox terminates the service due to a breach of the agreement by the Customer, the full installation or setup and configuration fee will be required as part of the termination charges.
I could not locate any technical support records indicating that you experienced any technical difficulties between the activation date and the cancellation date.
The cancellation charge is applicable because the contract was terminated within the first twelve months of activation, as previously stated.
Vox requires a full calendar months’ notice for Home Fibre cancellations. Please be aware that this also applies to moving homes while retaining Vox as your Internet Service Provider.
Any notice submitted on or after the first day of the month will only take effect on the last day of the subsequent month.
Please arrange a payment plan with Nimble, our third-party debt collectors, by reaching out to *** or calling ***.
Vox cannot provide you with an updated statement, as Nimble has its own fees.
It is important to note that the outstanding balance does not include the fees from the third-party Nimble collection.
Note: Can you kindly answer what I have asked here.
I have provided you with all the information regarding this account and the reasons you remain responsible for the fees associated with the outstanding balance on your Vox account ***.
All services offered by Vox incur a one-time fee for setup, configuration, or installation. Should a customer terminate their service within twelve months of activating the Circuit, or if Vox terminates the service due to a breach of the agreement by the Customer, the full installation or setup and configuration fee will be required as part of the termination charges.
I could not locate any technical support records indicating that you experienced any technical difficulties between the activation date and the cancellation date.
The cancellation charge is applicable because the contract was terminated within the first twelve months of activation, as previously stated.
Vox requires a full calendar months’ notice for Home Fibre cancellations. Please be aware that this also applies to moving homes while retaining Vox as your Internet Service Provider.
Any notice submitted on or after the first day of the month will only take effect on the last day of the subsequent month.
Please arrange a payment plan with Nimble, our third-party debt collectors, by reaching out to *** or calling ***.
Vox cannot provide you with an updated statement, as Nimble has its own fees.
It is important to note that the outstanding balance does not include the fees from the third-party Nimble collection.
Note: Can you kindly answer what I have asked here.