VB
Veronique B
1 reviews | Active since Aug 2021
19 Jul 2023, 10:24
Billed for service that I do not have
The service from Vox is horrible I am waiting for installation 3 weeks just to receive an invoice for a service i don't have and have not received. I have been calling the customer service numbers with no assistance or an ETA on when the installation will take place.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Jul 2023, 10:37Good day, Veronique B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Jul 2023, 10:37
Official
Good day, Veronique B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
01 Aug 2023, 10:01Good day, Veronique B
Thank you for your patience whilst this matter was being investigated.
We can confirm that the missing ONT was replaced
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the missing ONT was replaced
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply01 Aug 2023, 10:01
Official
Good day, Veronique B
Thank you for your patience whilst this matter was being investigated.
We can confirm that the missing ONT was replaced
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the missing ONT was replaced
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox