Billed for router that Vox doesn't want to collect

I have had fibre with Fox for sometime now, when I moved I canceled my account and signed up with Vox again at my new place. However Vox needed to collect the router from my previous place which is fine, 2 months went by and out of the blue with no notification someone from Vox was outside my place wanting to collect the router during business hours because clearly I wait by my door for months on end in eager anticipation that someone from Vox is going to come past.

Anyway, I was not home so told him to come another day, another few months go by and then I am told I am being charged over R1000 for the router, I informed the lady that I will need to now go look for the router. Router found, heard nothing further from Vox and now I have been charged for the router!

Unacceptable! I went from enjoying Vox's service and recommending it to everyone to now being really unimpressed and damn annoyed!!!!